Train FX Limited, (the ‘Organisation’) aims to provide a high quality, integrated service to its customers using skilled and professional staff. We operate a Ouality Management System that has gained ISO 9001: 2008 certification, including aspects specific to the design manufacture and support of rail technology products and is committed to:
- Develop and improve its Quality Management System
- Continually improve the effectiveness of the Quality Management System
- The enhancement of:
- Product quality, specification, and integrity
- Customer satisfaction
- Supplier performance
- Risk Management
- Work ethics
Train FX Limited, has a continuing commitment to:
- Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
- Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
- Establish the Quality Policy and its objectives
- Ensure that Management Reviews not only set but review the quality objectives, and report on the internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
- Ensure the availability of resources
The Organisation complies with all relevant statutory and regulatory requirements, and constantly monitors its quality performance, implementing improvements when appropriate.
Staff awareness and understanding of this Quality Policy is specifically promoted and reinforced through face to face contact in regular staff meetings. All staff abide with the requirements of the Quality Management System as defined in this Quality Procedures Manual. The effectiveness of the Quality Policy is regularly reviewed in order to ensure its continuing suitability. Copies are made available to all members of staff along with copies of the minutes of Management Reviews, or extracts thereof, in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.